Return & Refund Policy

Thank you for shopping with LibrariAND! We want you to be completely satisfied with your purchase, and we’re here to help with any issues.

Returns

We accept returns of unopened and unused physical items within 14 days of delivery. To be eligible for a return, your item must be in the same condition you received it, unused, and in its original packaging.

Opened, used, or damaged products are not eligible for return.

Please note: All sales of digital products and customized items are final and non-returnable. This includes downloadable files, personalized goods, or made-to-order products.

To initiate a return for eligible items, please contact us at support@librariand.com with your order number and reason for return. Unauthorized returns will not be accepted.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days.

Shipping costs are non-refundable. You will be responsible for return shipping costs unless the item arrived damaged or there was an error on our part.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery. Include photos and a brief description, and we will make it right.